Hazmasters Calgary is looking to add to their Inside Sales Team! The Sales Associate is responsible for achieving inside sales revenue goals by obtaining and up-selling orders, creating customer satisfaction, and adding value to the customer’s buying experience. May own a book of accounts. They will also be paired up with one of our OSR's.

Detailed Description

Customer Service • Maintain and monitor a log of complaints and objections and discuss trends with the Customer Sales & Service Manager monthly. • Follow company procedures for all sales activities. • Keep customer informed of order status. • Receive and register visitors and service walk-in customers. • Maintain and update customer information as required. • Work with Sales and Operations to ensure a seamless transfer of information once a proposal is awarded. Financial • Complete customer invoicing as necessary. Sales • Follow the company sales methodology to successfully acquire new business. • Develop and present Proposals to the client and follow-up • Negotiate with decision makers to close deals that will maximize profitability for Hazmasters. • Identify additional product or service opportunities with existing or potential clients and determine, with the Customer Sales & Service Manager, whether Customer Sales & Service or outside sales should manage the opportunity. • Log all proposals / quotes to existing and potential customers. • Prepare for, attend and participate in Weekly Sales Meetings as required. • Remain current on industry trends, market activity and competitor products. • Ensure cleanliness of the customer service area and work station. Sales Pipeline • Provide competitive intelligence accumulated through client interaction to the sales team to guide refinements to Sales Pipeline Strategies. • Identify new leads that match Hazmasters' Value Propositions and research those leads to gain an understanding of their business. • Inform Branch Manager in advance if weekly activity targets will not be met. • Log all Customer Activity in the Customer Service Tracker and schedule follow-up when necessary. • Maintain regular contact with existing clients, continually working to understand new or existing "pains"/needs and developing strategies to address those pains. • Meet weekly with the Customer Sales & Service Manager to discuss activity and strategize on specific opportunities. Others • Follow company procedures and policy to both their letter and intent. • Report unsafe working conditions. • Create and update procedures on tasks relating to the duties of this position as required. • Enforce and adhere to the codes of the company's Mission.

Job Requirements 
Education • High school diploma. Experience • A history of success in providing Customer Service • A history of success and high achievement in previous endeavours. • A history of success in a Sales and Marketing driven organization. Personality • A "team-player" mentality. • Acts with integrity. • Decisive. • Detail-oriented. • Energized by challenges. • Open-minded, fair, enthusiastic and motivational. • Outgoing and positive attitude. • Strong work ethic. Skills • A capacity and interest in learning, understanding and building skill sets. • Ability and willingness to mentor junior staff. • Ability to quickly process information and make decisions. • Ability to work independently to understand and creatively address client needs. • Capacity to work in alignment with a formal sales process. • Excellent communication skills. • Excellent time management skills. • Pleasant phone manner. • Proficient in Microsoft Office applications. • Strong problem-solving skills. Works creatively to find solutions to problems.

Additional Details

We offer a competitive compensation and flexible benefit plan, pension plan, educational assistance plan and more. Please note, in the recruitment process accommodations for applicants with disabilities are available upon request. Hazmasters values diversity and is an equal opportunity employer.

Hazmasters is a subsidiary of WESCO Distribution Canada. To apply for this position with Hazmasters, please click the "Apply Now" button below which will direct you to the WESCO Careers Portal to begin the application process.