Accessibility for Ontarians with Disabilities Act Information

This information is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005, and applies to the provision of goods and services to the public or other third parties, not to the goods themselves.

All goods and services provided by Hazmasters Inc. shall follow the principles of dignity, independence, integration and equal opportunity.

Please note that the following information pertains to the Accessibility for Ontarians with Disabilities Act only. To contact us for any other reason, please visit our Contact Us page.


Notice of Availability and Format of Documents

The documents related to the Accessibility Standard for Customer Service are available upon request and in a format that takes into account the customer's disability. Documents may be requested by e-mailing connect@hazmasters.com or by calling 905-231-0011 ext. 303 and speaking to the Corporate Human Resources Manager.


Notice of Disruptions in Service

Service disruptions may occur due to reasons that may or may not be within the control or knowledge of Hazmasters Inc. In the event of any temporary disruptions to facilities or services that customer's with disabilities rely on to access or use Hazmasters goods or services, reasonable efforts will be made to provide advance notice. In some circumstances, such as in the situation of unplanned temporary disruptions, advance notice may not be possible.

In the event that a notification needs to be posted, the following information will be included unless it is not readily available or known:

  • goods or services that are disrupted or unavailable
  • reason for the disruption
  • anticipated duration
  • a description of alternative services or options

When disruptions occur, Hazmasters Inc. will provide notice by:

  • posting notices in conspicuous places including at the point of disruption, at the main entrance and the nearest accessible entrance to the service disruption, and/or on the Hazmasters website (refer to this webpage);
  • contacting customers with appointments; or
  • by any other method that may be reasonable under the circumstance
     
Current Disruptions in Service


No service disruptions at this time.

 

Feedback Process

Hazmasters Inc. shall provide customers with the opportunity to provide feedback on the service provided to customers with disabilities. Information about the feedback process is available to all customers and notice of the process is available by accessing the Hazmasters website or by contacting the Branch Manager at the local Hazmasters branches in Ontario.

Feedback forms are available for download from this webpage. Alternate methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, or e-mail) are available upon request from your local Hazmasters branch in Ontario or by contacting connect@hazmasters.com.

Click here to download the AODA Customer Feedback Form
 

Submitting Feedback:

Customers who wish to provide feedback verbally or by completing an onsite customer feedback form can do so to the Branch Manager at the local Hazmasters branches in Ontario.

Customers can submit feedback to:

Branch Manager – Ajax Branch

  • By Phone: 905-427-0220
  • In Person: 651 Harwood Avenue N, Unit 4, Ajax, ON, L1Z 0K4
  • By e-mail: connect@hazmasters.com    


Branch Manager – Ottawa Branch

  • By Phone: 613-224-5447
  • In Person: 850 Industrial Avenue, Units 15 & 16, Ottawa, ON, K1G 4K2
  • By e-mail: connect@hazmasters.com

 
Customers that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

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